Grameenphone (GP) offers a convenient service for its users to access emergency balance in times of need. This feature allows subscribers to borrow a small amount of balance when they run out, ensuring they remain connected. Here’s how you can access this service and some frequently asked questions regarding GP’s emergency balance.
How to Activate GP Emergency Balance
To activate the emergency balance service, GP users can follow these simple steps:
- Dial the USSD Code: Simply dial 111 and follow the instructions to access the emergency balance option.
- SMS Option: Alternatively, you can send an SMS with the keyword “BAL” to 2020. You will receive a confirmation regarding your eligibility for the emergency balance.
FAQs
What is GP Emergency Balance?
GP Emergency Balance is a service provided by Grameenphone that allows users to borrow a limited amount of balance when they run out. This feature is designed to ensure that users can make important calls or send messages even when their main balance is zero.
How much emergency balance can I borrow?
The amount of emergency balance you can borrow may vary based on your usage history and the specific terms of your subscription. Typically, the borrowed amount ranges from BDT 10 to BDT 50.
Is there a charge for using the emergency balance?
Yes, there is a nominal service charge for using the emergency balance. The charge will be deducted from your next top-up once you recharge your account.
How do I repay the emergency balance?
The emergency balance is automatically deducted from your next recharge. Make sure to top up your account to repay the amount you borrowed.
Can I use emergency balance for all services?
While you can use the emergency balance for most services like calling and texting, certain services such as data packages may not be available for use with the borrowed balance.
How often can I use the emergency balance service?
You can use the emergency balance service as often as you need, provided you are eligible and have not exceeded the maximum borrowing limit.
What should I do if I’m unable to access my emergency balance?
If you’re having trouble accessing your emergency balance, you can reach out to Grameenphone customer service by dialing 121. They can assist you with any issues you may be facing.
Is there a limit to how many times I can borrow emergency balance?
While there is no strict limit on the number of times you can borrow, it is subject to your account status and previous repayment history. Frequent borrowing may affect your eligibility.
Can I deactivate the emergency balance service?
Yes, if you wish to deactivate the emergency balance service, you can contact GP customer service for assistance or follow the instructions in the GP app.
Accessing emergency balance from Grameenphone ensures that you stay connected during critical times. Understanding how to use this service effectively can help you manage your communications better, especially in urgent situations.
