Airtel customer care

Airtel Customer Care in Bangladesh

Airtel Bangladesh offers a range of customer care services to ensure that subscribers can easily address any issues, queries, or concerns they might have. The customer care team is dedicated to providing efficient and effective service to enhance user experience.

How to Contact Airtel Customer Care?

1. Hotline Number:

2. Dial 121 from your Airtel number to reach the customer service team. This is the most direct way to get assistance with any service-related issues.

3. Email Support:

4. For non-urgent inquiries or formal communication, you can send an email to Airtel’s customer service email address. This is useful for detailed queries or when attaching documents is necessary.

5. Social Media:

6. Airtel’s presence on social media platforms like Facebook and Twitter allows subscribers to reach out for quick responses to general inquiries or to find updates on services and promotions.

7. Airtel Service Centers:

8. Visit any Airtel service center for in-person assistance. This is helpful for issues that require direct interaction or for obtaining new SIM cards.

9. Self-care App and Website:

10. Use the My Airtel app or the Airtel Bangladesh website to manage your account, check balances, recharge, and find solutions to common problems using their FAQ sections.

FAQs

1. What should I do if my Airtel SIM is not working?

First, ensure that your SIM card is properly inserted in your phone. If the problem persists, try inserting the SIM in another phone to check if the issue is with the SIM or the device. If the SIM is still not working, contact Airtel customer care at 121 for assistance or visit a nearby service center.

2. How can I check my Airtel balance?

To check your balance, dial *778# from your Airtel number. Alternatively, you can use the My Airtel app to view your balance and manage your account details.

3. How do I activate an internet package on Airtel?

Internet packages can be activated via USSD codes, the My Airtel app, or the official Airtel website. For USSD activation, dial *123# and follow the instructions to select and activate your preferred internet package.

4. How do I deactivate a service on my Airtel number?

To deactivate a service, you can call the customer care hotline at 121 and request assistance in deactivating the service. Alternatively, some services can be managed through the My Airtel app where you can opt to deactivate services directly.

5. What should I do if I lose my Airtel SIM card?

In the event of losing your SIM card, contact Airtel customer care immediately to block the SIM and prevent unauthorized use. You can then visit an Airtel service center to request a replacement SIM card, which typically requires providing identification and filling out a form.

6. How can I upgrade my Airtel SIM to 4G?

To upgrade your SIM to 4G, visit an Airtel service center with your current SIM card and valid identification. The staff will assist you in upgrading to a 4G SIM, often free of charge.

7. How can I port my number to Airtel?

To port your number to Airtel, visit an Airtel service center with your existing SIM card and identification. Fill out the Mobile Number Portability (MNP) form and follow the instructions provided by the Airtel staff. The process typically takes a few days to complete.

Airtel Bangladesh is committed to providing top-notch customer service, ensuring that all subscribers can enjoy seamless connectivity and prompt assistance when needed.